#4 Instant Messaging

What’s It All About?

Instant Messaging, or IM, is a form of real-time communication where two or more people can carry out a private, instant conversation by typing messages back and forth. To use IM, a user either downloads instant messaging software onto a computer or uses a web-based IM service. The web based IM service does not require any special downloads, only a web browser and internet access.

Popular Instant Messaging programs include:

• AOL Instant Messenger (AIM)
• Yahoo! Messenger
• MSN Messenger
• Google Talk

The caveat with each of the major IM programs is that you and your friends must all be using the same program. For example, if you AIM and wish to chat with your friends, they must also be on AIM. In the last few years, “multi-protocol instant messengers” such as Trillian and Meebo have made life easier for IM fans by allowing users to log in to multiple IM networks at one time.

With Meebo, an AIM user can chat with a friend on the MSN network. And since Meebo is a web based service users aren’t tied to the computer that downloaded the AIM software, or need to download it to multiple PCs such as at home and work. Instead Meebo, is always there ready when you are.

How do you find out if your friends or family are available for a chat?

By adding them to your Buddy or Contact list. All instant messaging programs allow you to save your buddies so that you can see when they’re available online. Once you get to the “Try it Out” portion of this task, you’ll see what that means.

Instant messaging has been around for more than 10 years, but its only in the last five years or so that it’s gained massive popularity. We’ve all heard about how teens prefer IM to e-mail, but it’s not just the teens who are using instant messaging.

In a study published in September 2007, a whopping 84% of college students said they IM on a daily basis. Going back to 2004, Pew Internet study found that 40% of adults using the internet use IM as well. With statistics like that, you may have already used IM but, if you haven’t don’t fear! This week’s task is designed to get you chatting in no time.

Libraries all over the country have been using IM to provide one more way for patrons to get in touch and ask questions.

This article from Library Journal will give you a flavor of instant messaging reference service in public libraries.

Take a look at this list of Illinois libraries providing IM reference service. Select a few Illinois libraries and explore how each presents IM reference to it’s patrons.

Instant messaging can have a language all its own. Acronyms keep typing to a miniumum but can be hard to decipher if you’ve never seen them before. This acronym dictionary from AOL will help you sort things out.

Try it Out!

Since you’re already set up with a Google account, you’re ready to go with Google’s instant messaging application, Google Talk. You’ll use it to chat with other friends who are in the Google network.

As with any “real life” instant messaging experience, you’ll have to find out which of your friends you can connect with by asking their screen name and which service they use. Half of that work has already been done for you since you know all of your co-workers will be using a Google account.

Man/Woman can’t IM alone, so you’ll need to grab a partner for this one. For the sake of this exercise, it will be helpful if you and your partner are logged in to Google Talk at the same time.

So Let’s Get Started.

Here are the steps you’ll need to follow:

• Go to Google Talk.
• Click on “Launch Google Talk” and sign in with your account.
• Ask your partner for his or her screen name. In this case it will be the full Gmail address.
• Add your partner to your Contacts list. You do this by entering their Gmail address into the “Search, Add, or Invite” box.
• You should see your new contact in the list and she or he should appear as “available” if you are both logged in at the same time.

Start a chat session with your partner.

• Open a chat window by clicking on your partner’s name from the Contacts list.
• You’ll see an open whitespace with a field for typing at the bottom. Start typing and see what happens!
• Besides chatting with text, you can also send links to websites, videos, and more.

Feeling adventurous?

• Visit YouTube, the web’s largest and best known video site, and search for a video with a library theme.
• Share the video with your partner by copying the video’s URL and pasting it into your chat box. It’s like magic!

Now that you’ve had a chance to see IM for yourself, take a moment to reflect on your experience.

Blog About It!

Write a blog post about your time using Google Talk.

In your post answer the following questions:

• Have you used any other IM programs before?
• Were you surprised by anything?
• How do you feel about IM as a mode of communication?

So where does Meebo fit in? You might not realize it, but you may have used it already! The 20 for 2.0 Team has been monitoring the Meebo account and you may have contacted us via “chat with us” widget in the sidebar. If you haven’t done so already, come say hello!

More to Explore

If you’re already using an IM program besides Google Talk, why not set up a Meebo account so that you can monitor all your buddy lists?

• Go to Meebo to sign up for an account.
• You’ll want to configure your accounts so that Meebo signs in to all of them at once.
• HINT: Once you’re logged in, look for the “Accounts” link on the left.
• Share your experience using Meebo by blogging about it.
• Is Meebo something that you might find useful?

Next up: #5 RSS and Feed Readers